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Privacy Policy

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This Privacy Policy explains how Texinora collects, uses and protects your personal data when you visit texinora.com or buy from us.

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1. Who is responsible for your data

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The data controller is:

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HAB HAYAH LTD, trading as Texinora 22 Chestnut Court Shipley, England, BD18 4LN Company number: 15812293 Email: info@texinora.com Phone: +44 7840 184944

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We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. The data we collect

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Information you give us

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  1. Account and contact details, such as your name, delivery and billing address, email address and phone number.

  2. Order and payment details, such as what you bought and how you paid. Card payments are handled by our payment providers, and we do not see or store your full card details.

  3. Messages you send us by email, phone or through our website.

  4. Any other information you choose to give us, for example when you leave a review or take part in a survey.

 

Information we collect automatically

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  1. Device and usage information, such as your IP address, browser type, device details and the pages you view.

  2. Transaction information, such as the date, time and amount of your purchases.

  3. Approximate location, based on your IP address.

 

Information from other sources

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  1. Service providers who help us run our store, such as payment providers, delivery companies and website hosting and analytics providers.

  2. Social media platforms, if you interact with us there.

 

3. How we use your data and our legal basis

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We use your personal data to:

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  1. Process and deliver your orders, including payment, dispatch, returns and refunds. Legal basis: performance of a contract.

  2. Communicate with you about your order, your account or your questions. Legal basis: performance of a contract and legitimate interests.

  3. Improve our website and products, for example by understanding how visitors use our site. Legal basis: legitimate interests, and consent where cookies are involved.

  4. Send you marketing emails, if you have opted in. You can unsubscribe at any time. Legal basis: consent.

  5. Prevent fraud and protect our business. Legal basis: legitimate interests and legal obligations.

  6. Meet our legal obligations, such as keeping tax and accounting records. Legal basis: legal obligation.

 

4. Who we share your data with

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We only share your data where necessary, with:

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  1. Payment providers, to process your payments securely.

  2. Delivery companies, so they can deliver your order.

  3. Website, hosting and email providers, who help us run our store and communicate with you.

  4. Professional advisers, such as accountants and lawyers, where needed.

  5. Authorities and regulators, where we are required to by law.

  6. A buyer or successor, if our business is sold or merged.

 

All service providers are only allowed to use your data on our instructions and must keep it secure and confidential. We never sell your personal data.

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5. Cookies

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Our website uses cookies and similar technologies to make it work properly, to remember your basket and to understand how visitors use the site. Non essential cookies, such as analytics and advertising cookies, are only used with your consent, which you can give or withdraw through our cookie banner. You can also block or delete cookies in your browser settings.

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6. International transfers

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Some of our service providers may process data outside the UK. Where this happens, we make sure your data is protected by appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner's Office.

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7. How long we keep your data

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We keep your personal data only for as long as we need it for the purposes above. Order and transaction records are kept for six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe.

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8. How we protect your data

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We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While no system is completely secure, we take the protection of your data seriously.

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9. Your rights

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Under UK data protection law you have the right to:

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  1. access the personal data we hold about you;

  2. ask us to correct inaccurate data;

  3. ask us to delete your data;

  4. ask us to restrict how we use your data;

  5. object to us using your data, including for direct marketing;

  6. receive your data in a portable format;

  7. withdraw your consent at any time, where we rely on consent.

 

To use any of these rights, email us at info@texinora.com. We may need to confirm your identity, and we will respond within one month.

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If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO):

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Information Commissioner's Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Phone: 0303 123 1113

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10. Children

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Our website is not aimed at children, and we do not knowingly collect personal data from anyone under 13. If we learn that we have collected such data without parental consent, we will delete it as soon as possible.

 

11. Links to other websites

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Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

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12. Changes to this policy

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We may update this Privacy Policy from time to time. Any changes will be published on this page.

 

13. Contact us

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HAB HAYAH LTD, trading as Texinora Attn: Data Protection 22 Chestnut Court Shipley, England, BD18 4LN Email: info@texinora.com Phone: +44 7840 184944

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