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Terms of Service
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These Terms of Service apply to your use of texinora.com and to any purchase you make from us. Please read them carefully before placing an order.
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1. Who we are
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texinora.com is operated by HAB HAYAH LTD, a private limited company registered in England and Wales under company number 15812293, with its registered office at 22 Chestnut Court, Shipley, England, BD18 4LN ("Texinora", "we", "us", "our").
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You can contact us by email at info@texinora.com or by phone on +44 7840 184944.
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2. Accepting these terms
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By browsing our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. If you do not agree, please do not use our website.
To place an order you must be at least 18 years old, or be using the website with the involvement of a parent or guardian.
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3. Our products
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We sell leather goods and accessories, including wallets, belts, crossbody bags, key holder wallets, passport holders and watch straps.
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We do our best to describe and photograph every product accurately. Because leather is a natural material, small variations in grain, texture and colour are normal and are part of its character. Colours may also look slightly different depending on your screen settings.
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4. Prices and payment
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All prices are shown in pounds sterling (GBP). Shipping costs are shown at checkout before you pay.
Payment is taken when you place your order. We accept the payment methods shown at checkout. All payments are processed securely by our payment providers, and we never see or store your full card details.
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If a product is listed at an obviously incorrect price because of an error, we will contact you before dispatch and give you the choice to continue at the correct price or cancel for a full refund.
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5. Placing an order and the contract
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After you place an order, you will receive an email confirming that we have received it. This email does not mean your order has been accepted. Our contract with you is formed when we send you an email confirming that your order has been dispatched.
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We may decline or cancel an order, for example if a product is out of stock, if we cannot deliver to your address, or if we suspect fraudulent activity. If this happens, we will let you know and refund any payment in full.
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6. Delivery
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We currently deliver to addresses within the United Kingdom only. Delivery options, costs and timeframes are set out in our Shipping Policy.
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7. Your right to cancel and return
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You have the right to cancel your order within 14 days of receiving your items, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details are set out in our Returns & Refunds Policy.
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8. Faulty or incorrect items
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Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If an item arrives faulty, damaged or not as described, please contact us at info@texinora.com and we will put things right with a repair, replacement or refund as the law requires.
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9. Use of our website
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You agree not to use our website:
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  1. for any unlawful purpose or to encourage others to act unlawfully;
  2. to infringe our intellectual property rights or those of anyone else;
  3. to harass, abuse, threaten or discriminate against anyone;
  4. to submit false or misleading information;
  5. to upload viruses or any other harmful code;
  6. to collect the personal data of other users;
  7. to send spam, carry out phishing, or scrape or crawl the website without our permission;
  8. to interfere with or get around the website's security features.
 
We may suspend or end your access to the website if you break these rules.
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10. Reviews, comments and feedback
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If you send us reviews, comments, ideas or other feedback, you allow us to use, edit and publish them in any medium without payment to you. You confirm that anything you send us does not infringe anyone else's rights and does not contain unlawful, offensive or harmful material.
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11. Accuracy of information
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We try to keep all information on our website accurate and up to date. Occasionally there may be errors in product descriptions, prices, stock levels or delivery times. We reserve the right to correct errors and update information at any time.
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12. Third party links
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Our website may contain links to other websites. We have no control over those websites and are not responsible for their content, products or practices.
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13. Intellectual property
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All content on texinora.com, including text, images, photographs, logos and graphics, belongs to HAB HAYAH LTD or our licensors. You may not copy, reproduce or distribute any of it without our written permission.
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14. Our liability
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We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses, as our products are sold for personal use only.
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Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under English law, including your rights under the Consumer Rights Act 2015.
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We do not guarantee that our website will always be available or free from errors, and we may suspend or change it at any time for maintenance or other reasons.
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15. Events outside our control
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We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, carrier disruption, strikes or technical failures. If such an event affects your order, we will contact you as soon as possible and, if necessary, offer you a full refund.
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16. If part of these terms is invalid
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If any part of these terms is found to be unlawful or unenforceable, the rest of the terms will remain in full effect.
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17. Governing law
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These terms are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live.
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18. Changes to these terms
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We may update these terms from time to time by publishing a new version on this page. The terms that apply to your order are those in force at the time you placed it.
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19. Contact us
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HAB HAYAH LTD, trading as Texinora 22 Chestnut Court Shipley, England, BD18 4LN Email: info@texinora.com Phone: +44 7840 184944
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