Returns & Refunds

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We want you to love what you order from Texinora. If you are not completely happy, you can return your items under the terms below.

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Your right to cancel

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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your items, without giving a reason.

To cancel, simply tell us within those 14 days by emailing info@texinora.com with your order number and the items you would like to return. You then have a further 14 days from the day you tell us to send the items back.

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Condition of returned items

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Please return items unused and in the same condition you received them, with all tags and the original packaging where possible. You are welcome to handle and inspect an item as you would in a shop, but please avoid using it, as leather marks and creases easily.

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If an item is returned used, marked or damaged beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value.

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How to return an item

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1. Email us at info@texinora.com with your order number and the items you want to return.

2. We will reply with our returns address and any further instructions.

3. Pack your items securely, and include your order number or packing slip.

4. Send your parcel back to us. We recommend using a tracked service and keeping proof of postage until your refund has been processed.

 

Please return each order separately.

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Return shipping costs

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If you are returning an item because you have changed your mind, the cost of sending it back to us is your responsibility. If an item is faulty, damaged or not as described, we will cover the return cost.

 

Refunds

 

Once we receive your return, we will inspect it and let you know by email. We will refund you within 14 days of receiving the items back, or within 14 days of you providing proof that you have sent them back, whichever comes first.

 

Your refund will include the price of the items and the cost of standard delivery. If you chose Insured Express Shipping, we will refund the cost of standard delivery only, not the additional £2.95. Refunds are made to your original payment method. Depending on your bank or card provider, it may take a few extra days for the money to show in your account.

 

If you have not received your refund within this time, please contact us at info@texinora.com.

 

Exchanges

 

If you would like a different colour, size or style, the quickest way is to return the original item for a refund and place a new order. If you need help, just email us and we will be happy to assist.

 

Faulty, damaged or incorrect items

 

If your item arrives faulty, damaged or not as described, please contact us as soon as possible at info@texinora.com with your order number, a short description of the problem and a photo.

 

Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty item and receive a full refund. After 30 days, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a refund. These rights are in addition to your right to cancel and are not affected by this policy.

 

Questions

 

If you have any questions about returns or refunds, we are here to help.

 

Email: info@texinora.com

Phone: +44 7840 184944